MRA MAYDAY PANIC/ASSISTANCE APP
The MRA Mayday Panic/Assistance App provides a communication platform for our clients. In times of high stress or emergency simple tasks such as finding an emergency number or remembering an emergency number is a daunting task. The introduction of the panic and assistance app gives the user a centralised solution to access medical, security and roadside assistance at the tap of a button. The purpose of the app is to equip our current clients with a dedicated support structure through MRA and its 24-hour call center aid irrespective of it being a medical emergency, a security concern, or a flat tire in a remote area. This gives peace of mind to clients, that they need only one company to support them personally, their family or employees in a crisis. The App is available on Android, IOS and Huawei platforms and with the added benefit of linking smart devices making activation even easier.
Privacy Policy for the Panic App Last Updated: June 2026 At MRA, we are committed to protecting your personal data and ensuring the highest standards of security. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Panic App on Android or iOS. 1. Data Collection and Usage To provide immediate emergency assistance, the Panic App collects and processes critical data, which may include your real-time location, contact details, and medical/incident information you choose to provide. This data is used solely to facilitate emergency response and ensure your safety. 2. Security and Data Protection We maintain the highest standards of security and data protection. All data is securely stored using industry-standard encryption protocols both in transit and at rest to prevent unauthorized access, alteration, or disclosure. 3. User Control: Deletion and App Removal You have full control over your data. You can manage your account and information through the following methods: App Uninstallation: You can delete the Panic App from your Android or iOS device at any time. Data & Account Deletion Requests: You can request the permanent deletion of your account and all associated app data by submitting a request to our data protection team at: mra@westair.com.na 4. Legal and Operational Data Retention Exceptions While we honor deletion requests promptly, please note that certain data cannot be deleted immediately upon request. MRA would retain some emergency, medical, legal, audit, or incident records may be retained. We will only hold onto this data if it is required by: Applicable laws and statutory obligations. Medical record-keeping standards. Legitimate safety reasons and critical operational requirements. Official incident investigations and auditing. Any data retained under these exceptions will remain heavily secured and restricted from general processing. 5. Contact Us If you have any questions about this Privacy Policy, your rights, or how to execute a data deletion request, please reach out to us: Email: mra@westair.com.na