ON-SITE SERVICES
THE MRA ADVANTAGE
Medical Rescue Africa (MRA) is Namibia’s leading fixed wing & rotor wing Aeromedical Evacuation company specialising in the evacuation of critically ill and injured patients across Africa, 24 hours a day, 7 days a week.
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MRA is based at Eros Airport in Windhoek, Namibia and focuses on the provision of innovative emergency medical evacuation solutions to various customers across Africa. MRA specializes in Remote Site & Austere area medical support to provide world-class emergency & primary health care solutions in conjunction with evacuation solutions 24/7.
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The services are provided through a network of highly skilled & experienced Advanced Life Support Paramedics, Registered Nurses and Emergency Doctors.
AEROMEDICAL OPERATIONS
MRA, through Westair Aviation, has a dedicated fleet of Air Ambulance aircraft on standby which can land on unimproved airstrips as well as to operate at night and in bad weather conditions. Air crews undergo regular recurrency training, and all operations comply with the highest safety and quality standards namely BARS-GOLD standard. We strive for the utmost patient comfort & safety with the use of only the Med-Pac ® aeromedical life support stretcher systems which are all STC approved per aircraft. We have current aeromedical operations in Namibia, Mozambique, Sao Tome, Gabon & Senegal.
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MRA maintains the required flight approvals and block clearances to fly to several African countries at a moment’s notice. The medical crew is ready on a 24-hour standby basis with a fully ICU-equipped aircraft. Our capabilities include Neonatal to Adult Critical & Intensive Care Level.
GROUND AMBULANCE SERVICES
To ensure the best possible pre-hospital treatment to patients, MRA offers a 24-hour Road Ambulance & Primary Response Vehicle at Eros Airport for rapid critical care management and transporting a patient. The MRA Ambulance & Rapid Response Vehicle is equipped to an ICU patient care level for Neonatal to Adult patients. MRA has a standard service-level agreement with all accredited Ambulance Services across Namibia for effective Road Ambulance evacuation services should the requirement be to not activate the fixed wing Air Ambulance.
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SPECIALISED TRAINING COURSES​
MRA operates an accredited Training Centre, offering specialised training courses delivered by skilled trainers. The programs include an Aviation-approved First Aid (Avmed) course tailored for pilots and cabin crew – covering topics like flight crew responsibilities, basic anatomy, CPR for adults, children and infants, AED use, medical and environmental emergencies, and childbirth. We also offer a Medical Aircraft Familiarisation and Safety Course designed for doctors, nurses and paramedics – focusing on aviation regulations, aircraft basics, safety protocols, in-flight emergencies, and patient safety during air evacuation. In addition, MRA delivers the Basic Life Support (BLS) Provider course, approved by the American Heart Association and registered with the Resuscitation Council of Southern Africa, which trains healthcare providers in CPR for all ages and AED usage.
INDUSTRY SPECIFIC SERVICES
INDUSTRIAL & REMOTE SITE SOLUTIONS
MRA specializes in remote & austere region establishment of 24hour onsite emergency medical units with ALS Paramedical services supported with Doctor based telemedicine support. Paramedics assist with First Aid training, disaster planning, the development and implementation of Medical Emergency Response Plans (MERP), the provision of electronic checklists for emergency medical equipment, first aid kits, health & hygiene inspections on premises and assisting in compliance with the Ministry of Health Act & Occupational Health and Safety requirements.​
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MRA industrial site medical services include the management and operation of on-site ambulances and clinics, as well as the provision of regular safety audits, field intelligence, health risk management and emergency response exercises.
OGP & TOPSIDE SUPPORT
MRA delivers OGP-compliant Telemedicine and Topside Support services for offshore platforms, vessels, and remote mining operations. These services connect on-site personnel to MRA’s 24-hour call centre and on-call doctors, enabling real-time medical consultations, diagnostics, and emergency guidance via video or audio. On-site nurses or paramedics can perform examinations and treatments under remote medical supervision, ensuring rapid access to expertise and reducing unnecessary evacuations. MRA coordinates directly with OGP-approved specialist hospitals in Windhoek, managing the entire process from initial consultation to evacuation if required. This integrated system enhances safety, minimises downtime, and delivers cost-effective medical solutions tailored to each client’s unique operational needs.
MINING
MRA provides comprehensive medical support solutions for the mining sector, ensuring the health and safety of personnel working in some of the most remote and challenging environments. Services include on-site Advanced Life Support paramedics, telemedicine access to doctors 24 hours a day, fully equipped emergency units, and coordinated medical evacuation capabilities. MRA also offers occupational health screenings, chronic disease management, and tailored training programmes in first aid, fire safety, and hazard identification – all designed to meet the specific risks and operational demands of mining sites. By integrating medical expertise with rapid response capabilities, MRA helps mining operations maintain productivity while safeguarding their workforce.
CONSTRUCTION SITES
MRA delivers tailored medical support for construction projects, where high-risk activities and tight deadlines demand fast, effective health and safety solutions. Services include on-site medics equipped to handle both minor injuries and serious emergencies, 24-hour telemedicine access to doctors, and coordinated medical evacuations when required. MRA also provides occupational health assessments, injury management, and training in first aid, CPR, fire safety, and hazard identification – ensuring compliance with industry regulations and enhancing site safety culture. By combining proactive health monitoring with rapid emergency response, MRA helps construction companies protect their workforce and maintain operational efficiency.
EVENTS
MRA offers specialised medical support for film sets, television productions, and live events, ensuring cast, crew, and attendees are protected throughout production or performance schedules. Services include on-site medical teams ready to manage anything from minor injuries to medical emergencies, 24-hour telemedicine access to doctors, and seamless coordination for hospital referrals or evacuations if needed. MRA also provides pre-event risk assessments, COVID-19 compliance support, and tailored first aid and safety training for production staff. With discreet, professional service designed to minimise disruption, MRA enables productions and events to run smoothly while prioritising the health and safety of everyone on site.
LODGE & TOURISM ASSISTANCE
MRA provides dedicated medical support solutions for lodges, safari operators, and the broader tourism industry, ensuring guests and staff receive quality care even in remote wilderness locations. Services include 24-hour doctor-on-call and telemedicine consultations, on-site medics, and rapid medical evacuation by a specialised ALS team with fixed-wing aircraft on standby. MRA also assists lodges in developing customised Medical Emergency Response Plans, offers first aid and fire safety training, and conducts health and safety risk assessments. By combining local expertise with fast, reliable response capabilities, MRA helps tourism operators protect their guests, enhance their reputation, and maintain seamless operations in any environment.
